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1. Preliminary.

The general conditions of the contract here presented regulate the terms and conditions applicable to the contract stipulated for transitory objectives whose subject is the real Property chosen by the Client between those presented in www.elegant-apartment-rome.com. The Client authorizes expressly the "Rental Agency" to use means of communication (such email) for the writing out and the carrying out of the contract. Regulations of reference are those of Italian and European system, and the legal person stipulating the contract is subject to Italian and European regulations.

2. Booking Process and Contract Stipulation.

2.1. Selecting a Property: the Client may request information regarding the availability and price of the selected Property by email

2.2. Reservation Process: Should the Client's inquiry complying with the proposal of the Rental Agency, the Rental Agency will send an email concerning all elements . For acceptance, the Client shall send the Rental Agency a email and a booking deposit.

3. Price and Payment.

3.1. The Rental Price on the Reservation Form is the price for the full rental period. This price includes initial and final cleaning, energy and utilities costs, any kind of taxes and fee, except that it is differently specified in the Booking Confirmation Form.

The Booking Deposit is a down payment of the Rental Price and is shall be paid at the moment of reservation, by credit card or PayPal. The Balance is the difference between the Rental Price and the Booking Deposit and it shall be paid on the day of arrival in cash. It is not possible to pay by check.

Extra or Additional Costs are relevant to our optional services, such as: changing of Booking Confirmation, request of additional linens, changing of apartment, Sunday and holiday check-in, late check-in (see article 7.1(a) and 7.1(b)), extension of stay, additional cleaning (see article 4.1), etc.

These services can be requested at the moment of reservation or during the rental period. They shall be paid before of their carrying out.

3.2. The Client shall pay the Rental Price and Extra or Additional Costs, if any, in accordance with terms and conditioned as per Booking Confirmation. Failing that the service will be refused and not carried out.

3.3 The Rental Agency will invoice the Client only the share of Rental Price relevant to the management, the organisation and the carrying out of the Rental. The share relevant to the owner of the Property will be meant paid by the simple payment of the Rental Price.

3.4 The Rental Agency will charge PayPal fee, Credit Card fee and Bank Transfer costs when the rental balance and security deposit are paid by PayPal or Credit card. The Rental Agency will not charge any fee or cost for the payment of booking deposit and also when the rental balance and security deposit are paid cash.

3.4 (a) The refund of the security deposit will be carried out through the same mean the client paid the booking deposit. The fee incurred for the restitution of the security deposit through PayPal, credit Card and/or bank transfer remains in charge of the client.

4. Security Deposit.

Together with the payment of the Rental Balance, the Client shall pay a Security Deposit -if inquired - as per terms and conditions indicated in the Booking Confirmation.

The security deposit shall be refunded in full within 3 working days from the end of the Contract. However, the Rental Agency has the right to withhold the Security Deposit in full or in part for any damage owing to the Client.

The security deposit is refunded strictly by the same mean the client paid the booking deposit. By no mean, unless already approved during the reservation, the security deposit shall be refunded in cash.

4.1 Final Cleaning

The agency carries out the cleaning of the floors, vacuuming, dusting, laundering of the linens and the sanitizing after your departure. However the client is requested you to leave the apartment in a well-kept condition. Any extra cleaning (abnormal stain, overcharged sink, negligent use of linens, nonessential transposition of furniture and objects and accumulation of garbage and dirt) will be charged on your security deposit.

5. Duration, Termination and Cancellation of the Contract.

5.1. The Duration of the Contract shall be indicated in the Booking Confirmation. Should the Client request a changing of the duration of the rental, the Rental Agency reserves the right to verify the possibility of the requested and to charge the Client a little sum for the changing of the Booking Confirmation.

5.1(a) The check in time is fixed after 2.00 pm. However the client can send through email a request of an earlier check in time. The agency is not obliged for any check in before 2.00 pm whatever the circumstance.

5.1(b) The check out time is fixed at 10.00 am. However the client can make a formal request through email for a later check out. The company is not obliged to accept any later check out whatever the circumstance.

5.1(c) Should the company agreed on a later check out and/or earlier check in, a confirmation email shall be sent on the eve of the departure or arrival.

5.1(d) Any check out beyond 10.00 am without any preliminary request and acceptation shall be subject to an extra fee to be charged on the security deposit.

5.2. The Rental Agency informs the Client that the present Contract is not subject to the discipline of the recession right foreseen in Italian legislation (art. 64 & flwgs Italian law decree 206/2005) relevant to "supply of services concerning the housing". On the contrary, it is applicable the contractual regulations relevant to the cancellation of services booking.

5.3. Should the notice of the Booking Cancellation be given more than 60 days before the beginning of the rental period, the Rental Agency will refund the Booking Deposit paid at the moment of reservation deducting a sum between 100 and 200 euros according to the importance of the apartment and the reservation.
Should the notice of the Booking Cancellation be given 60 or less than 60 days before the beginning of the rental period, the Rental Agency will have the right to withhold the Booking Deposit paid at the moment of reservation.
Should the notice of the Booking Cancellation be given 48 hours or less than 48 hours before the beginning of the rental period, the Rental Agency will have the right to withhold or claim the full Rental Price.

6. Replacement of the Property.

The Rental Agency reserves the right to replace the Property with another Property of the same or greater quality, if the Rental Agency should be not in position to provide the Property reserved by the Client, because of force majeure or for any reason not depending from the Rental Agency. Should the Client refuse the Property offered as replacement the Rental Agency shall refund all the sums paid by the Client. No further sum shall be due to the Client for any reason.

7. Arrivals and Departure.

7.1. The keys of the Property will be delivered the Client by a person in charge from the Rental Agency, in a place and at a time previously agreed. Check in and check out will be carried out between 8 a.m. and 8 p.m. local time. It is foreseen an extra cost for check-in and check out in different times.

7.1 (a) Any arrival from Monday to Saturday beyond the mentioned time above (8.00 am to 8.00 pm) shall be subject to an extra fee communicated on the memorandum the client receive after the process of the reservation.

7.1 (b) Any arrival on Sunday and public holidays in Italy, shall be subject to an extra fee communicated on the memorandum the client receive after the process of the reservation.

7.2. A memorandum shall be send via Internet from the Rental Agency before the beginning of the rental period.

7.2 (a) The client acknowledges to have read the memorandum sent and is complied to respect the content.

8. Client Obligations.

8.1. The Client undertakes not to lodge in the Property a greater number of persons than that mentioned in the Booking Confirmation. Failing that the Contract will be rescinded and the Client will be obliged to leave the Property immediately. It will be applied a penalty of 30% of the Rental Price for each person exceeding the number of persons mentioned in the Booking Confirmation.

8.2. The Client undertakes to use the Property carefully, to keep it clean, to avoid any act causing any damage to the Property itself and its furnishings and equipment and/or its outbuildings. Unless otherwise instructed it is forbidden to smoke within the rooms of the Property.

8.3 The Client undertakes to use the Property without disturbing the resident nearby the Property. It is absolutely forbidden to use the Property for immoral and unlawful acts.

8.4. The Client undertakes to redeliver the keys of the Property in accordance with the instructions received by the Rental Agency.

8.5. The Client undertakes not to make copies and not to deliver the keys to third parties and/or not to divulge any access code to third parties. The loss and/or damage of the keys and/or lock shall be indemnified by the cost of a new lock and 5 sets of new keys.

8.7. The Client also agrees to take reasonable care and adopt the necessary safety measures to avoid unauthorized persons from accessing the Property for the entire duration of the lease as set forth in the Booking Confirmation. In the case of failure to comply with the said obligation, the Client shall be liable to the Rental Agency for any damage caused to the Property and/or items contained therein.

9. Right of access to the Property.

The Rental Agency and/or any third parties appointed by the Rental Agency, identifiable upon request by the Client, shall have access to the Property to carry out any necessary repair and/or maintenance work. The Client will receive prior notice thereof, except in the case of an emergency.

10. Pets.

Unless expressly authorized in writing by the Rental Agency, the Client shall not be allowed to have pets of any kind in the Property.

11. Suspension of utilities

The Rental Agency will not be liable to the Client for any suspensions or interruptions of the electricity and/or gas and/or water supply for reasons beyond its control.

12. Express termination clause.

12.1. The Rental Agency may cause this Contract to be terminated in accordance with Italian law by sending the Client written notice via fax, in any of the following events:

a) Should the Client fail to pay the Booking Deposit in accordance with the terms set forth in the Booking Confirmation or

b) Should the Client fail to pay the Balance in accordance with the terms set forth in the Booking Confirmation or

c) Should the Client fail to pay the Security Deposit set forth in the Booking Confirmation, pursuant to the terms and conditions set forth therein or should the Client's conduct be contrary to taking due care of the property (see art. 8).

d) Should the client failed to pay the extra fee incurred due to late check in (See article 7.1(a) and/or check in on Sundays and public holidays (See article 7.1 (b)

12.2. In the cases designated by letters b) and c) and d), the Rental Agency will be entailed to retain, by way of penalty, the Booking Fee previously paid by the Client in accordance with the provisions set forth in the Booking Confirmation.

13. Limitation of liability

It is understood that, within the limits provided for by law, the amount of any compensable damage due to the Client will not exceed the amount actually paid by the Client to the Rental Agency under the contract.

14. Thefts

The Rental Agency will not be liable to the Client for any thefts perpetrated, with or without break-in or physical damages.

15. Personal data

The Client authorises the Rental Agency to communicate his personal data to third parties in order to comply with any obligations under the lease contract (Italian law decree 196/2003).

16. Jurisdictions and Competence

The Client is aware of stipulating a contract with a company of Italian right and to have read all general contract condition including the present clause. By stipulating the contact, the Client is aware and accepts that any claim and dispute relevant to this stipulation, carrying out, satisfaction or unsatisfaction of the Contract, will be exclusively under the jurisdiction of Italian law and under the competence of Milan or Rome Court.





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